Hard Cost of Bias
How brands can lose it all from one incident of unconscious bias.
MFHA and DiscoverLink, Inc. deliver online cultural intelligence training on a restaurant-optimized learning management system (LMS).
The QCIA is a self-administered questionnaire that enables management to take a cross-section look into their current diversity and inclusion initiatives. Completing the QCIA allows an understanding of the scope and effort expended by “Leaders in Diversity” to move beyond anti-discriminatory compliance to improvements in short to medium term cash flow and longer term increases in competitiveness, profits and shareholder satisfaction.
Our members agree. Beyond Diversity & Inclusion programs, the goal is to build Cultural Intelligence for all because it ultimately contributes to the bottom-line.
For twenty years, MFHA, in partnership with our corporate members and the media, has led the effort to promote diversity and inclusion in our industry. We recognize that building Culturally Intelligent organizations is good for the industry and is good business.
Become A Member
MFHA’s Member Levels follow a solutions-based approach for more responsiveness to gaps that may exist in Members’ diversity initiatives.
Build Cultural Intelligence
Cultural Intelligence is designed to increase employee awareness and knowledge of cultural groups so that they can deliver better customer service and increase team engagement.
Showcase of the Stars™
Showcase of the Stars™ is a live, interactive career exploration event for minority high school and college students that promotes careers in the food and hospitality industry.
“MFHA offers innovative programs that strategically position organizations to maximize the multicultural opportunities for today and the future.”
VP- Corporate Development & Diversity, PepsiCo Foodservice
“Developing culturally intelligent leaders is critical for innovation
and long-term business success.”
Senior Director – Global Diversity & Inclusion, YUM! Brands, Inc.